Online Customer Service x AI

To improve the work efficiency of call centers as well as reduce the mental burden of their operators, we release interactive chatbots and other AI systems to handle customer service and inquiries in our aim to realize a world where people can spend time on "the work that can only be done by people." By expanding the scope of our services to include voice-interactive business interests that aim to achieve voice automation, we are committed to supporting both the voice- and text-based operations of call center operations to improve their operational efficiency as well as customer experience.

We have launched "AI Messenger for Voice," a voice dialogue service that automates corporate telephone activity. This service helps improve the efficiency of customer support activities by automating a variety of corporate telephone activities including reservations, order acceptance, and information inquiries according to each business' needs. We realize natural automated voice interaction by utilizing our dialogue engine specialized for voice-interactivity, which takes full advantage of the know-how we have built up and refined through the development of AI chatbots.

Our "Online Chat Customer Service Plan," which includes both chatbots and human chat, can be introduced rapidly through support for everything from the initial chatbot design and operation to onboarding of human chats. Using the chatbot to handle user inquiries that were previously handled in-store makes it possible to provide customers with attentive customer service online. Also, incorporating chatbots helps to reduce customer support costs by making it possible to primarily sort inquiries and provide service during overnight hours.

Establishing an "Online Customer Service Division" that aims for superior contract rates through support that integrates customer acquisition, customer service, and lead follow-up

Due to the spread of the COVID-19 pandemic, there is a growing need for non-face-to-face, non-contact customer service, and accordingly, the introduction of online customer service methods is spreading as a means to establish new points of contact with customers. We develop and provide online customer handling services that do not simply replace face-to-face contact with online contact, but rather provide support that integrates customer acquisition, customer service, and lead follow-up to realizing the kind of customer service that leads to higher contract rates and customer satisfaction.