Commitments to Protect Personal Information

About Collecting Personal Information

CyberAgent, Inc. may collect the following personal information through the services we operate only if the user provides consent. The information collected varies depending on the service, but is managed properly in accordance with the privacy policy and the terms of use of each service.

Personal information

Registration information that can identify a specific individual, such as the name, email address, date of birth, or gender of the user (including information that can identify a specific individual when collated with other information)
Authentication information

Registration information that we need to authenticate access from members, such as ID and password
Cookies, etc.

Information necessary to identify and authenticate visitors, record the number of visits, or for other purposes, such as cookies, ad IDs, and access logs collected from users (including IP addresses)
Information about your mobile device

Your device, OS, user agent, mobile device’s language settings, access country, etc.
Information about the communication environment

Carrier, communication environment, access area, etc.
Information about the usage

Version of the service, usage history of the service, etc.

Purposes for Collecting Personal Information

CyberAgent, Inc. collects personal information through the services we operate mainly for the following purposes.

Online user authentication: If user authentication is performed online to provide the service, we may collect information, such as email addresses, phone numbers, or access tokens to third-party services.

Verification of age: If there are age restrictions when providing the service, we may collect an image of the driver’s license, national health insurance card, or a part or the whole of a document that certifies the age or date of birth in order to verify the age of the user.

Delivery of goods: If goods are delivered when providing the service, we may collect information, such as physical addresses, names, and phone numbers.

Payment of rewards and withdrawal of balance: If payment of a reward or withdrawal is made when providing the service, we may collect your financial institution’s account information.

Access analysis and delivery of ads: We may issue cookies, etc. and collect information to analyze accesses and deliver ads.

Delivery of email newsletters: We may collect email addresses to deliver email newsletters.

Marketing analysis: We may collect the usage history of the service to analyze data for marketing purposes.

Prevention of fraud: We may collect the usage history of the service to prevent fraud.

Academic research: We may collect the usage history of the service as fundamental data for academic research.

Other

We may collect the following personal information through the service to implement functions necessary for providing the service.

Face photo
Name
Phone number
Phonebook (contact list)
Location information
Biological information

Management of Personal Information

CyberAgent manages personal information collected through the services we operate in the following ways.

Access control: We have an integrated ID management system in place and limit access to personal information only to employees who must have access to carry out their operational duties. Executives and employees who do not have access permission cannot access and view personal information.

Encryption: We encrypt communications and databases that handle personal information.

Non-retention: We outsource the handling of credit card information to a PCI DSS compliant payment service provider to abide by the revised Installment Sales Act and enhance the security measures for credit card transactions.

Commitments for Information Security

Provision of Personal Information

CyberAgent, Inc. may provide personal information collected through the services we operate to third parties, such as our outsourced providers and research institutions to provide better services and improve our services within the scope of the stated purpose of use.

Outsourcing

We may provide personal information to our outsourcing providers to carry out the following services. We review the security measures of our prospective outsourcing providers in advance and continue to monitor them.

Delivery of email newsletters and ads
Delivery of goods
Campaign service
Development of new functions and research to prevent fraud
(If personal information is provided to research institutions for study and research purposes, it is processed in such a way that individuals cannot be identified.)

Transfer of business: If the business is transferred to another organization, we provide personal information only on condition that such information is used to ensure successful transfer.

Other: We may provide personal information to administrative agencies in accordance with the procedures prescribed by the law.

Discontinuation of Use of Personal Information

Cancellation: If the user cancels any of the services CyberAgent operates, we delete the personal information collected promptly.

Opt-out

Delivery of email newsletters
If the user performs the cancellation procedure from the link displayed in the email body, we stop using the email address promptly.
Delivery of behavior targeting ads
If the user selects the opt-out option according to the procedure provided by the behavior targeting ad service provider, we stop using the personal information promptly.
Furthermore, we stop using the personal information for the behavior targeting ads we provide according to the procedures described below.
The Guidelines on Cookies, Ad IDs, Etc. in Ameba(Japanese)
Privacy Policy of AI tech studio(Japanese)

List of the Terms of Use and Guidelines of Main Services

Media

Internet Ad

Games