CyberAgent has established the item, “a highly moral company that thoroughly complies with the law,” in relation to complying with its Mission Statement, and strives to act with strong ethics and responsibility. Moreover, CyberAgent continues to provide a necessary training and environment to comply with laws.
CyberAgent rebuilt the Legal Office which was used until 2016 into the Legal and Compliance Office to carry out compliance duties. The office has been providing compliance education and ensured it has been diffused in all divisions of the company. They have been setting up a framework that enables business operations imbued with strong ethics by implementing required measures in establishing a compliance framework for the entire company group and regularly holding specialized compliance workshops necessary to the duties in each division.
Initiatives to Educate and Diffuse Compliance
Four times a year, all employees take a questionnaire based on the same 3-question format as GEPPO, on what they feel are sources of risk for the company. Questionnaire responses are read only by directors and members of the internal Risk Management Committee. This content is then discussed and countermeasures are implemented as necessary. This system is designed to proactively prevent losses that could arise in managing the company by not only identifying risks beforehand but also raising employees' awareness of risks and focusing more attention on them.
HIYA RISK TEST: Testing Awareness of Sudden and Unexpected Risks
CyberAgent has built an intranet e-learning system to deepen understanding and diffusion of the training from compliance workshops. The system enables employees to test themselves in 10 or more categories such as Personal Data Protection or Insider Training at any time.
CyberAgent has put in place a system in which company directors or employees can notify a support desk (internal notification system) or ask for guidance anonymously should they discover a compliance violation.