Support for DX implementation in the medical industry

Due to legislative changes, the increasing adoption of electronic prescriptions, and transition to My Number health insurance cards, it is essential to proceed with a digital transformation (DX) in the medical industry. CyberAgent established MG-DX, Inc. in 2020 as a subsidiary specializing in DX in healthcare business. We support DX promotion of prescription and over-the-counter medicine sales at retailers including drugstores, pharmacies, and other medical institutions by providing internet-based services such as online medical consultation and medication guidance, as well as in-person support services for pharmacists that combine AI agents and manned remote customer service. In order to expand services utilizing our proprietary technologies, we are also working with the AI Lab, an AI research organization, to conduct research and develop basic technologies in collaboration with academia, such as the use of AI in communication.

AI agents perform receptionist functions at drugstores and pharmacies, enabling unmanned reception. Linked to a remote customer service system, the system can be switched to manned as needed to support operational efficiency without worrying the patients. By providing a service that combines AI with remote customer service that enables one-to-many interactions at multiple stores, we are able to solve issues in the pharmacy industry such as labor shortages, unbalanced workloads, and customer harassment.

Yakyubin Remote Customer Service - AI Assistant Web Site (Japanese)

This is a digitalized support service for medical institutions that provides in one package a series of medical services from appointment booking and appointment management to online doctor visits. The system enables patients to seamlessly complete the entire process from booking the appointment to seeing a doctor over the internet by embedding pathways to medical services on the medical institution's official website or SNS account. Patients only need to pay the cost of the actual medical exam.

Yakyubin is a prescription-filling DX platform that combines all of the functions needed for the digitalization of pharmacies and drugstores, including advanced delivery of prescriptions, online medication advice, and prescription drug delivery services. It boosts pharmacy and drugstore sales by providing a wide range of services, such as the industry's first mobile ordering function that enables integrated order acceptance management and the marketing support needed to attract customers.

• Yakyubin Web Site