このページの本文へ移動

Menu

  • About 
  • News 
  • Services 
  • Investor Relations 
  • CyberAgent Way 
  • FEATUReS 

 

Personal Information Protection

Commitments to Protect Personal Information

 

About Collecting Personal Information

CyberAgent, Inc. may collect the following personal information through the services we operate only if the user provides consent. The information collected varies depending on the service, but is managed properly in accordance with the privacy policy and the terms of use of each service.

  • Personal information

    Registration information that can identify a specific individual, such as the name, email address, date of birth, or gender of the user (including information that can identify a specific individual when collated with other information)

  • Authentication information

    Registration information that we need to authenticate access from members, such as ID and password

  • Cookies, etc.

    Information necessary to identify and authenticate visitors, record the number of visits, or for other purposes, such as cookies, ad IDs, and access logs collected from users (including IP addresses)

  • Information about your mobile device

    Your device, OS, user agent, mobile device’s language settings, access country, etc.

  • Information about the communication environment

    Carrier, communication environment, access area, etc.

  • Information about the usage

    Version of the service, usage history of the service, etc.

 
 

 

Purposes for Collecting Personal Information

CyberAgent, Inc. collects personal information through the services we operate mainly for the following purposes.

Online user authentication

If user authentication is performed online to provide the service, we may collect information, such as email addresses, phone numbers, or access tokens to third-party services.

Verification of age

If there are age restrictions when providing the service, we may collect an image of the driver’s license, national health insurance card, or a part or the whole of a document that certifies the age or date of birth in order to verify the age of the user.

Delivery of goods

If goods are delivered when providing the service, we may collect information, such as physical addresses, names, and phone numbers.

Payment of rewards and withdrawal of balance

If payment of a reward or withdrawal is made when providing the service, we may collect your financial institution’s account information.

Access analysis and delivery of ads

We may issue cookies, etc. and collect information to analyze accesses and deliver ads.

Delivery of email newsletters

We may collect email addresses to deliver email newsletters.

Marketing analysis

We may collect the usage history of the service to analyze data for marketing purposes.

Prevention of fraud

We may collect the usage history of the service to prevent fraud.

Academic research

We may collect the usage history of the service as fundamental data for academic research.

Other

We may collect the following personal information through the service to implement functions necessary for providing the service.

  • Face photo
  • Name
  • Phone number
  • Phonebook (contact list)
  • Location information
  • Biological information
 
 

 

Management of Personal Information

CyberAgent manages personal information collected through the services we operate in the following ways.

Access control

We have an integrated ID management system in place and limit access to personal information only to employees who must have access to carry out their operational duties. Executives and employees who do not have access permission cannot access and view personal information.

Encryption

We encrypt communications and databases that handle personal information.

Non-retention

We outsource the handling of credit card information to a PCI DSS compliant payment service provider to abide by the revised Installment Sales Act and enhance the security measures for credit card transactions.

 
 

 

Provision of Personal Information

CyberAgent, Inc. may provide personal information collected through the services we operate to third parties, such as our outsourced providers and research institutions to provide better services and improve our services within the scope of the stated purpose of use.

Outsourcing

We may provide personal information to our outsourcing providers to carry out the following services. We review the security measures of our prospective outsourcing providers in advance and continue to monitor them.

  • Delivery of email newsletters and ads
  • Delivery of goods
  • Campaign service
  • Development of new functions and research to prevent fraud
    (If personal information is provided to research institutions for study and research purposes, it is processed in such a way that individuals cannot be identified.)
Transfer of business

If the business is transferred to another organization, we provide personal information only on condition that such information is used to ensure successful transfer.

Other

We may provide personal information to administrative agencies in accordance with the procedures prescribed by the law.

 
 

 

Discontinuation of Use of Personal Information

Cancellation

If the user cancels any of the services CyberAgent operates, we delete the personal information collected promptly.

Opt-out
  • Delivery of email newsletters
    If the user performs the cancellation procedure from the link displayed in the email body, we stop using the email address promptly.
  • Delivery of behavior targeting ads
    If the user selects the opt-out option according to the procedure provided by the behavior targeting ad service provider, we stop using the personal information promptly.
    Furthermore, we stop using the personal information for the behavior targeting ads we provide according to the procedures described below.
    The Guidelines on Cookies, Ad IDs, Etc. in Ameba(Japanese)
    About Disabling Display Ads Using AdTech Studio Cookies(Japanese)
 
 

List of the Terms of Use and Guidelines of Main Services