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CyberAgent Way News

COVID-19 Response Measures

[September 4 update] Efforts to ensure the health, safety, and working environment of employees from threats like COVID-19

 

Responding to the spread of the COVID-19 in Japan, CyberAgent has taken steps to ensure a safe and secure working environment for employees. These include the promotion of remote working from late-March 2020 for all employees, including group companies, in accordance with Tokyo Metropolitan Government's request to take voluntary measures. In response to the government's request to reduce company attendance to around 20% in line with the state-of-emergency declaration, we also provided an environment that allowed employees to maintain comparable work efficiency even while working from home, and reduced the percentage of employees physically going to work by about 3% from the end of March to end of April. We are also actively developing initiatives that will make it possible to grasp employee work conditions while working from home and contribute to better relationships.

Major Response Measures by CyberAgent Group

January 2020

Wednesday, January 29

CyberAgent's Health Support Office directed all employees to take precautions
・Strict adherence to infection prevention measures
・Banned large-group meetings
・Canceled overseas business trips, etc.

February 2020

Saturday, February 1

Japanese government classifies pneumonia etc. due to COVID-19 as a 'designated infectious disease'

Wednesday, February 19

CyberAgent instructs all employees to work remotely

Tuesday, February 25

Japanese government announces the basic policy on measures to prevent the spread of COVID-19

March 2020

Wednesday, March 25

Tokyo metropolitan government requests residents to refrain from going out

Thursday, March 26

CyberAgent recommends all employees to work from home

April 2020

Thursday, April 2 -

Online training programs is provided for new graduates.

Tuesday, April 7

Japanese government declares a state of emergency and requests corporations to maintain an attendance rate at 20%
The attendance rate of CyberAgent in April 2020: around 3%

May 2020

Monday, May 25

Japanese government lifts the state of emergency
CyberAgent's Health Support Office notified all employees of response guidelines for June and beyond

June 2020

Tuesday, June 2

CyberAgent concludes the recommendation for remote work and resumes working at the office in accordance with the following guidelines:
- Thorough prevention of infection
- Staggered work-times to avoid the three C's (closed spaces, crowded places, close-contact settings)
- Large-group meetings, dinners and such are to be online
- Designate every Monday as a working-from-home day. (Remo-day)

July 2020

Thursday, July 2

CyberAgent adds Thursday to working-from-home day, making it twice a week

Wednesday, July 22

CyberAgent announces employees to positively choose working-from-home for the entire month

Various Efforts to Ensure a Worry-free Work Environment

Conventional efforts

Systematized work activities and moved them online

CyberAgent is advancing efforts to improve business efficiency and security protection with measures that include moving business folders to the cloud, shifting to online-based contracts and invoices, and introducing video conferencing systems. By providing multiple VPN connections that ensure secure data transmission, we have established an environment where employees can continue to work without stress and without compromising performance, even when working remotely due to COVID-19.

 

Reference: Utilization of video conferencing and VPN connections before and after remote work began

After remote work was recommended to all employees on March 26, there was increased use of video conferencing and VPN in terms of both people and time used. However, since a better environment than previous was established, as seen below, work was able to progress smoothly without interruption.

Keeping track of employee conditions

Once a month, we conduct a simple questionnaire called "GEPPO," which asks employees to rate their own performance, team conditions, etc. using weather terms such as "sunny" or "rainy." For those working long-term remotely due to COVID-19, this tool is now being used to conduct questionnaires aimed at understanding the conditions, anxiety, and concerns of remote workers. As a result, some 60% of employees have been able to smoothly adapt to the remote-work environment immediately after starting to work remotely, and more improvements have continued through the ingenuity of the group and its individuals.

 

Questionnaire Results

Q: How is remote working going for you? Describe it in terms of weather.

Work-from-home ratio: 97% (as of April 7)
Work-from-home ratio: 97% (as of April 7)

Activating young engineers across the company to connect with each other.

"Have Fun at Work" The Younger Engineers Networking Project up to the Third Year of Experience

While new employees who have been working remotely since joining the company are finding it more difficult to network with other engineers than in previous years, the 170 young engineers who joined the company from fiscal year 2018 to 2020 are planning a project "Hove Fun at Work" to build horizontal, vertical, and diagonal connections on their own.
It will support building the cross-divisional connections that are essential for accelerating their future performance and maximizing business outcomes.