Support for the digitalization of virtually any administrative procedure
Including establishment of the Digital Agency, we are accelerating digitalization through public-private partnerships to prepare for major economic structure changes in the post-COVID-19 world. With the establishment of the "Digital Government Promotion Office," a unit dedicated to DX implementation for public offices and local governments, and the "GovTech Development Center," a development-focused organization, CyberAgent provides overall support for digitalization at public administrations, covering everything from the information management of administrative procedures to solution proposal, operation, and practical implementation while utilizing not only advertising but also AI technology, blockchain technology and more.
COVID-19 Vaccine AI Phone Agent, an automated telephone support service
The "COVID-19 Vaccine AI Phone Agent," developed with the technical cooperation of AI Shift, is an automated telephone support service dedicated to handling inquiries and reservations regarding COVID-19 vaccinations. By Realizing an AI-driven voice interactive automated response system that makes it possible for callers to make inquiries at any time they please, this not only delivers lower costs than adding more staff call centers, but also establishes a public service that is convenient and highly appreciated by the public.